The two agencies we tried to have come in and help my parents really did not meet our requirements. What we really needed was a person who wanted to establish a relationship with my parents, but also who wanted to keep their house clean. Very clean. This was the bottom line. Both agencies we tried sent friendly people, but they really wanted to be more of a house sitter ... or ... I'm not sure what!
In any event, we finally found a local person who goes above and beyond what our expectations were. He's fantastic! His work ethic is incredible. He doesn't ask for pay by the hour, but by the day. He stays until every room is absolutely incredible looking. He brings his own equipment. He's, in a word, WONDERFUL.
I really am confused as to what the agencies think elderly people need. Obviously, if a person is even slightly handicapped due to arthritis, simple tasks become difficult ... washing and folding clothes, doing the dishes, vacuuming, scrubbing, etc. I think the agencies are really missing a very important niche ... cleaning for the elderly!